11 Jobs in Carol Stream, IL
Advanced Intelligence Engineering is Hiring a Support technician Near Wheaton, IL
Job Description : Support Technician
Advanced Intelligence Engineering is a Managed Services IT Provider located in Wheaton, IL. AIE services the SMB marketplace in Chicago and the suburbs, providing cutting edge technology support and solutions.
The Level 3 Support Technician provides tiers 2-3 technical and functional support by telephone, email, remote computer and on-site visits to AIE’s client community.
Duties and Responsibilities
- Provide first response for inbound support calls, create tickets, determine SLA and assign to the correct queue
- Take escalated tickets from other support team members
- Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
- Troubleshoot and resolve desktop level issues via remote access tools relating to installation, configuration and functional / technical support including Web browsers, back-ups, wired and wireless setups, printers, email, third party client applications, and Web applications
- Work with other IT vendor technical support organizations to perform root cause analysis and develop permanent solutions to prevent recurring issues
- Coordinate depot support for incoming desktops and laptops
- Provide on-boarding assistance to the network engineering team for new clients
- Complete infrastructure project related tasks, as assigned
- Develop and document technical help desk procedures
- Provide back-up technical support assistance to other technicians on the Help Desk Team as needed
Qualifications :
- 5 years’ experience in desktop troubleshooting and support
- HP / Dell / Lenovo Laptops / Desktops : user setups and migrations to new equipment / troubleshooting
- Experience with Windows OS 10 / 11
- Understand Networking Principles (e.g. DNS, DHCP)
- Understanding of switches, VPNs & remote access technologies
- Understanding of on-premise and cloud server systems
- Candidate must possess excellent written and verbal communication skills
- Currently possess or able to achieve one or more of the following certifications within 90 days of hire :
o Network , A
o MCSA : Windows 11 Solutions Associate
o MCSA : Office 365 Solutions Associate
Other Requirements :
- Must be able to pass a criminal background test
- Must have a valid driver’s license and reliable transportation
- Must be able to travel to client sites in and around Chicago from time-to-time
- Must be available to work outside normal business hours when necessary
- Must be willing to work as part of an on-call rotation
The job is full-time, salaried non-exempt, and includes health insurance and retirement benefits.
Last updated : 2024-04-27
Job Summary
Full Time
IT Outsourcing & Consulting
$56k-71k (estimate)
04/04/2024
07/25/2024
aie195.com
Wheaton, IL
<25
IT Outsourcing & Consulting
Related Companies
The job skills required for Support technician include Troubleshooting, Technical Support, Help Desk, Networking, Installation, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support technician positions, which can be used as a reference in future career path planning. As a Support technician, it can be promoted into senior positions as an Applications Support Technician II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support technician. You can explore the career advancement for a Support technician below and select your interested title to get hiring information.
If you are interested in becoming a Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Technician job description and responsibilities
The Support Technician must offer technical assistance to clients and analyze technical requirements.
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The Support Technician should be able to help customers facing trouble understanding how certain hardware or software works.
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Support technicians must be extremely knowledgeable and skilled regarding the product they are providing support for so as to best help the customer.
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A support technician must be good at listening and communication skills to be clear that both the user and support specialist understand any problem, solution or user requirements.
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Maintains the computer and network systems of an organisation.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Technician jobs
Provide plant wide support both desk side and via remote correspondence.
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As computers and software become more complex, support technician will be needed to provide technical assistance to customers and other users.
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Candidate must know that a combination of technical skills, persistence and customer service skills are needed to be a support technician.
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A technical support should be able to work calmly when under pressure.
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Gaining this skills set can enable a support technician to command higher wages from employers.
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Step 3: View the best colleges and universities for Support Technician.
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